About Ekurhuleni Metropolitan Municipality:Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. In response to the complaints, Themba Gadebe, EMM spokesperson, says: “Our call centre sometimes experiences high call volumes and it takes more time to get to all the calls. 0860 543 000 Ekurhuleni Metropolitan Municipality (Springs / KwaThema) 011 9998300 info@ekurhuleni.com Civic Centre South Main Reef Rd Call Centre jobs now available in Ekurhuleni, Gauteng. Get best employment opportunity with Bestjobs 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Useful Numbers if you cannot get hold of 24 Hour Call Centre ** Please note that Ekurhuleni Metro Municipality phones do not take voice messages, if the phone rings and goes dead it could mean that the person is on the phone. 116 Job ads of Call Center, Call Center / Telemarketing in Ekurhuleni, Gauteng: November 2020 “It is therefore vital that residents utilise the service in order to ensure that their queries are attended to timeously,” said Gadebe. The name Ekurhuleni means place of peace in Tsonga. Ekurhuleni is building on the region’s long history as an industrial and manufacturing powerhouse to create a Smart City that will underpin the new economic growth trajectory. These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00. The phone system also does not show the number you are calling from so they cannot call you back. To learn more about cookies, please read our Privacy Policy. They may be set by us or by third party providers whose services we have added to our pages. “Furthermore, the percentage of calls which are abandoned amounts to 1.3 per cent of incoming calls and the duration of an average call is just over two minutes.”. “Last year Ekurhuleni opened a revamped call centre through which citizens can contact the municipality to report incidents which require attention, including potholes, water leaks, burst pipes, electricity outages and more,” said Gadebe. Roads. Childline - 08000 55 555. Service call centre number. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a contact center’s agent-assisted service. session UserTempID = dca5a673-8ec3-4258-9867-82d71875dcb8, session Country = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853, session blnCompletedAwardInterestPopup =, session blnCheckNewsletterInterestPopup =, session blnCompletedNewsletterInterestPopup =. Suicide crisis line - 0800 567 567. Geography, History & Economy. THE Ekurhuleni Metropolitan Municipality (EMM) has come under fire, as many people have found it impossible to reach anyone at the call centre. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings. For case-related inquiries contact below Call Centre numbers: Bloemfontein:0514111780 Cape Town:0214690180 Durban:0313622380 East London:0437115480 Ekurhuleni:0118459080 Emalahleni:0136552680 George:0448057780 Johannesburg:0112205080 Kimberley:0538367380 Klerksdorp:0184874680 22 Call Centre Jobs in Ekurhuleni available on Adzuna, South Africa's job search engine. Choose from 59 call centre ekurhuleni jobs on South Africa's biggest job offers site. ... it be after hours you should sms your local ward councillor if you are experiencing problems getting through to the call centre number. Search and apply new to the fresh jobs vacancies in Ekurhuleni, Gauteng. The call volume in May 2014 was 46 941. Refuse & Waste. call.centre@ekurhuleni.gov.za. Service call centre number. If you have service delivery problems or complaints contact 0860543000. Looking for a Call Center job in Ekurhuleni, Gauteng? Ekurhuleni Water – 011 999 4158. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Florida Regional Service Centre: Address: 2 nd Floor, Phapha Building, Science Campus Corner Christiaan de Wet and Pioneer Street, Florida Tel: 0114712111 Email: Florida.GR@unisa.ac.za Call centre has improved – mayor, We use cookies to help improve your experience and to show you relevant advertising. This is true of websites and mobile apps as much as it of touch-tone IVRs. START YOUR REVIEW OF Ekurhuleni Emergency Call Center First, your rating here Your review here News : Ekurhuleni Call Centre is Down: Use these Numbers. This is according to Themba Gadebe, metro spokesperson. The SPEED solution solves for service level issues while cost optimizing the environment with automation. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd The reason for your call and specify the kind of help you need; Your name in full (spell it put if needed) Your contact number/s; Your address and the nearest cross road (spell it out if needed) The suburb and town where the problem is, eg Selection Park in Springs; The nearest landmarks to the issue eg across the road from the Engen garage The Advertiser was for a. If you do not allow these cookies, you will not experience our targeted advertising across different websites. Personal Crises. They work by uniquely identifying your browser and device. Service call centre number. Customers may also call or WhatsApp the numbers below in accordance with the areas their queries relate to: Alberton: 083 212 5266, 011 999 2489. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. AREA NAME TEL NO E-MAIL ALBERTON Finace call centre (011) 999 0010 Albfinenq@ekurhuleni.gov.za BENONI Marlene Nimb (011) 999 6502 marlene.nimb@ekurhuleni.gov.za Bongani Dlamini (011) 999-7171 bonganid@ekurhuleni.gov.za Amelia Kruger (011) 999 6807 ameliak@ekurhuleni.gov.za Poppie Makgabutlane (011) 9997121 poppiem@ekurhuleni… Search and apply for the latest Call centre agent jobs in Ekurhuleni Metropolitan Municipality. “The metro has linked the call centre to a performance system which monitors the efficiency of the services rendered by the call centre and other service departments within the municipality. Benoni: 082 908 1681, 011 999 1528/6429. Upgraded call centre opens. All information these cookies collect is aggregated and therefore anonymous. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. virtualQ’s AI-based, enterprise solutions, VOZIQ Predictive Customer Retention Solution, Industry Champion - Individual and Corporate, Technical Glitches at the Metro’s Call Centre Receive Attention, Technical Glitches at Metro’s Call Centre Receiving Attention, Technical Glitches at City’s Call Centre are Receiving Attention, My Ekurhuleni App Works Optimally with Accurate Service Queries, https://eudata.com/convy-ai-eudata-chatbot/?lang=en, https://www.execvision.io/execvision-contact-centers/, https://trendzact.com/artificial-intelligence-on-demand/, https://virtualq.io/en/products-and-services/. Call centre has improved – mayor. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd The following channels can be used to report municipal service interruptions during the system downtime: • Twitter handle CoE_Call_Centre• Facebook page @ www.facebook.com or CityOfEkurhuleni• Siyakhokha website, email @ Call.Centre@ekurhuleni.gov.za• My Ekurhuleni App, Posted by Veronica Silva Cusi, news correspondent Source: https://kemptonexpress.co.za. Real-time call guidance and post call data analytics. Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Find your next opportunity and apply today!. The millionth call was received between 7.15pm and7.30pm on Tuesday, July 21. Ekurhuleni Service Delivery Call Centre. 0860 543 000. call.centre@ekurhuleni.gov.za. Call Centre: 0861 16 16 16 has been discontinued until further notice. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. The following channels can be used to report municipal service interruptions during the system downtime: These cookies are set through our site by our advertising partners. Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. “Performance has improved from 73 per cent of calls being answered within two minutes to 96 per cent of calls being answered within an average of 40 seconds,” said Duba. Verified employers. Ms excel,ms outlook,ms powerpoint,ms wordindustry wholesalecity ekurhuleni (east rand)province gautengjob. Member of Mayoral Committee for Corporate and Shared Services, Queen Duba said all of these interventions have resulted in an efficient call centre which compares favourably against international best practice and leading private sector companies. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. If you do not allow these cookies, then some or all of these functionalities may not function properly. Directions to Ekurhuleni Centre. The city boasts a world-class transport network, telecommunications and energy grid, a youthful citizenry and strong financial position. These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. The City has a number of platforms where you can: Get more information about our services and programmes and intiatives; Anonymously report allegations of fraud and corruption and maldministration; Provide Tip-offs about fraudulent and criminal activities within the City Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and Switchboard and call centre related services. Free, fast and easy way find a job of 47.000+ postings in Ekurhuleni Metropolitan Municipality and other big cities in South Africa. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Electricity. OK, The Advertiser’s origin dates back to 1895 when the Boksburg Herald first appeared, and over time and after many changes, the Boksburg Advertiser was on the streets in 1982 in a smaller format, moving from broadsheet to tabloid in size. 0860 543 000. call.centre@ekurhuleni.gov.za. Boksburg: 072 231 … Service call centre number. Ekurhuleni Street Lights – 011 999 3201. Call Center Representative, Pharmacist, Customer Relations Representative and more on Indeed.com Boosted and over 200 agents were employed. ” residents to continue making of. Providers whose services we have added to our pages measure and improve the performance of our site are. Find a job of 47.000+ postings in Ekurhuleni Metropolitan Municipality and other big cities in South Africa provide greater... 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