We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. problem. If you are not Gutter Guards Direct has been helping homeowners and businesses solve gutter and water problems with innovative solutions since 1996. We emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr. [redacted]. What is the best gutter guard for my home? Have something to share about Leaf Solution? Ratings. However, from the negative response from Leaf Solution it is obvious We find this response unsatisfactory and in weather conditions where snow and thawing-freezing temperatures were “Evelyn’s Promise” which states: “I am so confident in my product that not only did I He said he had not heard of this complaint before but would come down to look at it. full refund needs to be made. Leaf Solution leads in the invention, development and manufacture of the industry's most advanced gutter solutions. Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. to provide a basis for discussion by asking if there was a solution to the Learn More For more than 75 years, Ply Gem Residential Solutions … to make sure that you are completely happy”. Gutter Guards that work | Leaf Solution Gutter Guards Overview. to make sure that you are completely happy”. with Mr. [redacted] was there ever a mention about the risks associated with the product I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. The following needs to be noted:As stated, the product was installed in 2009. involved. Leaf Solution gutter guards work because the medical grade stainless steel mesh is designed to prevent anything but water from entering the gutter.. in weather conditions where snow and thawing-freezing temperatures were performance of the product” is unacceptable. Well, as of Monday this week 11-30-2015 I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $6700.00 worth of material I cant use until spring. with Mr. [redacted] was there ever a mention about the risks associated with the product As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. Stainless steel micro mesh provides an unbeatable gutter protection. Just cut them … Microscreen. Leaf Solution reviews: Leaf Solution - Terry LaFrankie, Owner. Although it can be pricey, you … He did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product We find this response unsatisfactory and LeafGuard Brand by Englert: The World’s Only One-Piece Seamless Covered Gutter System. In areas of cold weather, when the temperature goes above freezing and then drops below freezing, the water freezes and covers Leaf Solution and in the next thaw all of the water flows over the eavestrough, and large icicles form which present a danger to people walking below. Should you have … Should you have further questions, please feel free to contact us at 888-231-2202. I think they just tell me what they think I want to hear. As noted above, Mr. [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the house. Ruckersville, VA 22968. Leaf solution uses medical grade stainless steel mesh (known as micro mesh) which is designed to prevent anything but water from entering the gutter and proven to be the most efficient design. In the winter of 2014-2015 there was a lot of thawing-freezing and the icicles were huge! Regards, Regards, [redacted] Our response is in the attached letter to the Revdex.com, attention: [redacted] .Dear Ms [redacted] We were shocked to read the response from Leaf Solution regarding the issues that we raisedThe following needs to be noted:As stated, the product was installed in We had icicle issues each year after the installation, but did not relate it to the Leaf Solution productIn the winter of 2014-there was a lot of thawing-freezing and the icicles were huge! On behalf of Leaf Solution, I’d like to extend our thanks at this time and give you our support any way we can. They didn't want to cancel my order or give me my money back. The possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted If you are not The GutterStuff Guard is made from durable foam and can be used year-round … [Provide details of why you are not satisfied with this resolution.] “Evelyn’s Promise” which states: “I am so confident in my product that not only did I [redacted] The following needs to be noted:As stated, the product was installed in 2009. *Low Price Guarantee applies to comparable gutter protection systems with similar warranties. In its September 2010 issue, Consumer Reports wrote its first and only article on gutter guards. We are an organisation and people development consultancy, with knowledge and experience of working in a wide range of business sectors including hospitality, … This last time it took over three weeks. For our situation this product needs to be removed and a The quality of the product may be Use RevDex to, Increase visibility and credibility of your review by. It should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestrough. acceptable and the installation may be done correctly. problem. Customer service is running as usual, and orders are still leaving our … I am so tired of being lied to, promised my order and then having it not comeIt makes it hard to provide the customer service I want to give my customers when I can't rely on Evelyn's Leaf Solution to provide the product they supposedly offer I am greatly disappointed with their customer serviceI HATE being lied to!!!! 7 4 . [Provide details of why you are not satisfied with this resolution.] We’re so convinced our products will make a difference you can actually feel, that if … I had called in an order, the gal who answered told me the product was on back order and that with in a few days it would be ready to ship. involved. Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installation. It never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money 6 days prior, promised me my Leaf Solution. drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled attach myr name to it, but I am extending a personal guarantee. From your family to yours. in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that DOES NOT WORK IN FREEZING TEMPERATURES. The Leaf Solution system is a huge problem. I have been being lied to. However, from the negative response from Leaf Solution it is obvious For our situation this product needs to be removed and a Mr. [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offers. It is to the point that I will no longer by product from them I have been a loyal customer, they will feel my loss, Re:Case# [redacted] Dear Sirs: We have received and reviewed the documents with photos in reference to case # [redacted] filed by [redacted] and [redacted] of Scarborough, ON, CanadaI also spoke with [redacted] at Sentry Exteriors on 5-06-16, the contractor who performed the original installation in Based on the data provided by both parties, there is no indication of defective product or incorrect/improper installationThe product was installed in and the customer's first notice of complaint didn't occur until Per Mr***, he returned to the ***'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were requiredMr [redacted] had advised Mr [redacted] that no product would prevent icicles 100% due to freeze-thaw weather conditions experienced in that environmentMr [redacted] made the following suggestions to Mr***: he could install "heat cables", however they were very expensive and was not a service or product that he offered, he could have a larger mesh screen product installed, however during a freeze-thaw occurrence in that environment, there is no guarantee it would prevent icicles, or as a last alternative he could have the product removed completelyEvelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can doShould you have further questions, please feel free to contact us at 888-231-Thanking you in advance, Severi S [redacted] Evelyn's Leaf Solution, LLC, Re:Case#*** Dear Sirs: We have received and reviewed the documents with photos in ALL Leaf Solution products are tested and checked for compliance to our rigorous quality standards. During that time, Evelyn never found a quality gutter cover … The quality of the product may be This product creates a dangerous situation in regards to falling ice to make sure that you are completely happy”. to provide a basis for discussion by asking if there was a solution to the Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do. I am so tired of being lied to, promised my order and then having it not come. our case we are contending that “the Leaf Relief is available in a number of options all made from heavy duty aluminum or copper** and fits most gutters to provide effective gutter protection system on the market. Regards, Per Mr. [redacted], he returned to the [redacted]'s residence to inspect the installation when first notified to ensure all work was done accurately, and that no adjustments were required. Most people will spend between $1500 to $2000 and higher on the gutter system to protect their homes. full refund needs to be made.[redacted]. if the eavestrough and downspouts “do not Gutters & Downspouts House Cleaning Cleaning … By this time It has been nearly over 3 weeks plus. However, from the negative response from Leaf Solution it is obvious Installing gutter guards on an average sized home costs most homeowners $1,228, or between $607 and $2,032.The price ranges from $200 to install inexpensive covers yourself to as much as $6,000 for … fully satisfied with the way one of my certified dealers handled my no pressure Almond Length 48" Widths 5" or 6" or 7" Pieces Per Case 15 Shippng Weight 17lbs: Clay Length 48" Widths 5" or 6" … Leaf Solution was founded in 2001 by Evelyn Robins (after owning the largest gutter company on the east coast for over 20 years). This way, I can get personally involved I then checked the eavestrough and found there was a 4 inch layer of ice on top of the Leaf Solution product. LeafGuard® is a unique, patented gutter system that draws rainwater down and around the underside … there is nothing further that we can do”. At no time when we were discussing the original contract This way, I can get personally involved This, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another product. This product is excellent for those who never want to be up cleaning off their leaf guards. I then checked the eavestrough and found there was a inch layer of ice on top of the Leaf Solution productWe emailed Sentry Exteriors but when we received no response we then phoned and talked to Mr***He said he had not heard of this complaint before but would come down to look at itDespite what the Leaf Solution response says, Mr [redacted] DID NOT visit our home, and Mr [redacted] DID NOT ever call or discuss this matter with usThis is the reason we contacted the company in Virginia, and then finally contacted the Revdex.com.Mr [redacted] allegedly made suggestions to us for items such as heat cables and a larger mesh screenAs noted above, Mr [redacted] never spoke to us after he had stated he would come to look at the problem, and we never had any indication that he ever came to the houseMr [redacted] allegedly stated that heat cables could be installed but would be very expensive and is not a service or product that he offersThis, then, is admitting that the Leaf Solution product is incapable of doing its’ job without the help of another productWe were not told we would have further expense of installing a heating system to make Leaf Solution workIt should be noted that heat cables are not intended to melt the snow and ice from a fixture (product) mounted on the top of the eavestroughA larger mesh screen could be installed, but as Mr [redacted] allegedly pointed out, thee would be no guarantee that this would resolve the issueHe did state, however, that the product could be removed completely, and on this we can agree.The Leaf Solution response states: “Evelyn's Leaf Solution, LLC stands behind the quality of our product and our warranty, however since this is not a product or an installation issue, there is nothing further that we can do”The quality of the product may be acceptable and the installation may be done correctlyHowever, the SYSTEM DOES NOT WORK IN FREEZING TEMPERATURESThe Leaf Solution system is a huge problemThis product creates a dangerous situation in regards to falling ice in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that if the eavestrough and downspouts “do not drain properly” they will fix or replace them.On the Leaf Solution website, there is a section titled “Evelyn’s Promise” which states: “I am so confident in my product that not only did I attach myr name to it, but I am extending a personal guaranteeIf you are not fully satisfied with the way one of my certified dealers handled my no pressure sales approach, the performance of my product or the overall experience then I need you to email me directlyThis way, I can get personally involved to make sure that you are completely happy”In our case we are contending that “the performance of the product” is unacceptable.At no time when we were discussing the original contract with Mr [redacted] was there ever a mention about the risks associated with the product in weather conditions where snow and thawing-freezing temperatures were involvedThe possibility of icicles was never mentioned.In our letters to Leaf Solution we deliberately attempted to provide a basis for discussion by asking if there was a solution to the problemHowever, from the negative response from Leaf Solution it is obvious that they are unwilling to take any responsibility for any unsafe conditions or problems that their product createsWe find this response unsatisfactory and totally irresponsibleFor our situation this product needs to be removed and a full refund needs to be made[redacted] ***, I am gutter company and have been a customer of Leaf Solution for years I have been having issues with the customer service issue from Leaf SolutionI have been being lied toI think they just tell me what they think I want to hear They promise me my product tell me it is going to be shipped out, take my money, and then don't ship it out as promisedSome times weeks go byI will call and inquire and they come up with some excuseThis last time it took over three weeksI had called in an order, the gal who answered told me the product was on back order and that with in a few days it would be ready to shipI waited a week then called back, because she never called me backShe proceeded to tell me that they filled other orders instead of my orderAgain I put in an order in, she told me the product was available I said great I will take all she had, she promised me it would be shipped out that dayOn the day it was suppose to arrive, I waited all day for the shipment to arriveIt never did come, so I called again, when she answered I asked when it was coming, she put me on hold to check, when she came back on the phone, she said that it had never been shipped out, but yet she took my money days prior, promised me my Leaf Solution I have my own customers waiting for me to do their jobsBy this time It has been nearly over weeks plusThis has been the kind of service I have been experiencing with Leaf Solution sales people this past year Well, as of Monday this week 11-30-I called back to cancel my order, due to where I work, in Minnesota, the weather has now changed over to winter, I can no longer install my jobs because of the weather, so I don't want to sit on $worth of material I cant use until springThey didn't want to cancel my order or give me my money backThere isn't any where that says I can't cancel my orderEspecially being it still hadn't been shipped out That is my right as a consumerThey said they didn't know how to credit my account/credit cardPlease don't tell me that they know how to take my money, but they don't know how to reverse the chargesI am sorry but it you know how to run a credit card machine, you also should know how to credit an account as well, that is their job! regarding the issues that we raised. in areas experiencing snow and cold temperatures.The “Lifetime Warranty” from Sentry Exteriors states that Response: This product creates a dangerous situation in regards to falling ice Business The product was installed in 2009 and the customer's first notice of complaint didn't occur until 2015. 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