Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. #contactcenterworld. Service call centre number. Childline - 08000 55 555. The city boasts a world-class transport network, telecommunications and energy grid, a youthful citizenry and strong financial position. virtualQ’s AI-based, enterprise solutions, VOZIQ Predictive Customer Retention Solution, Industry Champion - Individual and Corporate, Technical Glitches at the Metro’s Call Centre Receive Attention, Technical Glitches at Metro’s Call Centre Receiving Attention, Technical Glitches at City’s Call Centre are Receiving Attention, My Ekurhuleni App Works Optimally with Accurate Service Queries, https://eudata.com/convy-ai-eudata-chatbot/?lang=en, https://www.execvision.io/execvision-contact-centers/, https://trendzact.com/artificial-intelligence-on-demand/, https://virtualq.io/en/products-and-services/. call.centre@ekurhuleni.gov.za. They work by uniquely identifying your browser and device. The following channels can be used to report municipal service interruptions during the system downtime: Rape Crisis Centre – 082 486 2997. The reason for your call and specify the kind of help you need; Your name in full (spell it put if needed) Your contact number/s; Your address and the nearest cross road (spell it out if needed) The suburb and town where the problem is, eg Selection Park in Springs; The nearest landmarks to the issue eg across the road from the Engen garage If you do not allow these cookies, you will not experience our targeted advertising across different websites. 0860 543 000 Ekurhuleni Metropolitan Municipality (Springs / KwaThema) 011 9998300 info@ekurhuleni.com Civic Centre South Main Reef Rd The million-call mark is a sign that the metro’s investment in the call taking centre and continuous efforts to improve its service is paying off. All information these cookies collect is aggregated and therefore anonymous. session UserTempID = dca5a673-8ec3-4258-9867-82d71875dcb8, session Country = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853, session blnCompletedAwardInterestPopup =, session blnCheckNewsletterInterestPopup =, session blnCompletedNewsletterInterestPopup =. Electricity. OK, The Advertiser’s origin dates back to 1895 when the Boksburg Herald first appeared, and over time and after many changes, the Boksburg Advertiser was on the streets in 1982 in a smaller format, moving from broadsheet to tabloid in size. Call Centre: 0861 16 16 16 has been discontinued until further notice. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Search and apply new to the fresh jobs vacancies in Ekurhuleni, Gauteng. The SPEED solution solves for service level issues while cost optimizing the environment with automation. Service call centre number. “Furthermore, the percentage of calls which are abandoned amounts to 1.3 per cent of incoming calls and the duration of an average call is just over two minutes.”. If you do not allow these cookies, we will not know when you have visited our site. 116 Job ads of Call Center, Call Center / Telemarketing in Ekurhuleni, Gauteng: November 2020 Ensuring that the lights stay on and that there is enough energy for the whole of the City is Head of Department Mark Wilson – who has headed this section since the formation of the City of Ekurhuleni more than 15 years ago. The following channels can be used to report municipal service interruptions during the system downtime: • Twitter handle CoE_Call_Centre• Facebook page @ www.facebook.com or CityOfEkurhuleni• Siyakhokha website, email @ Call.Centre@ekurhuleni.gov.za• My Ekurhuleni App, Posted by Veronica Silva Cusi, news correspondent Source: https://kemptonexpress.co.za. MDB code: EKU Description: The City of Ekurhuleni Metropolitan Municipality is a Category A municipality covers an extensive area from Germiston in the west to Springs and Nigel in the east.The former administrations of the nine towns in the former East Rand were amalgamated into the metropolitan municipality, along with the Khayalami Metropolitan Council and … Looking for a Call Center job in Ekurhuleni, Gauteng? Refuse & Waste. Florida Regional Service Centre: Address: 2 nd Floor, Phapha Building, Science Campus Corner Christiaan de Wet and Pioneer Street, Florida Tel: 0114712111 Email: Florida.GR@unisa.ac.za This information might be about you, your preferences, your device or used to make the site work as you expect it to. The Advertiser was for a. To learn more about cookies, please read our Privacy Policy. Get best employment opportunity with Bestjobs Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. “Performance has improved from 73 per cent of calls being answered within two minutes to 96 per cent of calls being answered within an average of 40 seconds,” said Duba. Gadebe encourages residents to continue making use of the service which is constantly being improved. Residents must ensure that they are given a reference number when they contact the centre, to enable progress on their query to be tracked easily. Lifeline - 0861 322 322. 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. The City has a number of platforms where you can: Get more information about our services and programmes and intiatives; Anonymously report allegations of fraud and corruption and maldministration; Provide Tip-offs about fraudulent and criminal activities within the City 0860 543 000. call.centre@ekurhuleni.gov.za. News : Ekurhuleni Call Centre is Down: Use these Numbers. This is according to Themba Gadebe, metro spokesperson. ... it be after hours you should sms your local ward councillor if you are experiencing problems getting through to the call centre number. Customers may also call or WhatsApp the numbers below in accordance with the areas their queries relate to: Alberton: 083 212 5266, 011 999 2489. They help us know which pages are the most and least popular and see how visitors move around the site. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd “The metro has linked the call centre to a performance system which monitors the efficiency of the services rendered by the call centre and other service departments within the municipality. Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. The name Ekurhuleni means place of peace in Tsonga. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then. Discover thousands of new jobs every day. Click on the different category headings to find out more and change our default settings. 0860 543 000 Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd These centres are open weekdays from 08h00 to 16h00 except for Wednesday when they open at 09h00. These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. These cookies are necessary for the website to function and cannot be switched off in our systems. AREA NAME TEL NO E-MAIL ALBERTON Finace call centre (011) 999 0010 Albfinenq@ekurhuleni.gov.za BENONI Marlene Nimb (011) 999 6502 marlene.nimb@ekurhuleni.gov.za Bongani Dlamini (011) 999-7171 bonganid@ekurhuleni.gov.za Amelia Kruger (011) 999 6807 ameliak@ekurhuleni.gov.za Poppie Makgabutlane (011) 9997121 poppiem@ekurhuleni… Suicide crisis line - 0800 567 567. Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. Ekurhuleni Vehicle Licencing – 011 999 3830 / 011 999 3832. Provision of a “one-stop Metro-wide” customer care service to all the customers of Ekurhuleni; and Switchboard and call centre related services. Find your next opportunity and apply today!. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs. Roads. “It is therefore vital that residents utilise the service in order to ensure that their queries are attended to timeously,” said Gadebe. In response to the complaints, Themba Gadebe, EMM spokesperson, says: “Our call centre sometimes experiences high call volumes and it takes more time to get to all the calls. The call volume in May 2014 was 46 941. The millionth call was received between 7.15pm and7.30pm on Tuesday, July 21. The name Ekurhuleni means place of peace in Tsonga. Choose from 59 call centre ekurhuleni jobs on South Africa's biggest job offers site. THE Ekurhuleni Metropolitan Municipality (EMM) has come under fire, as many people have found it impossible to reach anyone at the call centre. Call Centre jobs now available in Ekurhuleni, Gauteng. This is true of websites and mobile apps as much as it of touch-tone IVRs. Verified employers. If you do not allow these cookies, then some or all of these functionalities may not function properly. Ekurhuleni, South Africa, June 17, 2020 -- The City of Ekurhuleni’s call centre system is currently down. 0860 543 000. Customer service/ relations or call centre team player, highl June 27, 2011 at 9:06 AM Public. Service call centre number. Ms excel,ms outlook,ms powerpoint,ms wordindustry wholesalecity ekurhuleni (east rand)province gautengjob. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. Ekurhuleni Street Lights – 011 999 3201. Service call centre number. Upgraded call centre opens. Directions to Ekurhuleni Centre. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a contact center’s agent-assisted service. This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties. Ekurhuleni Waste and Sewerage – 011 999 4180. “The staff compliment was also boosted and over 200 agents were employed.”. When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. These cookies are set through our site by our advertising partners. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. That number has almost doubled to 93 148 in June this year. Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Ekurhuleni Service Delivery Call Centre. 22 Call Centre Jobs in Ekurhuleni available on Adzuna, South Africa's job search engine. Useful Numbers if you cannot get hold of 24 Hour Call Centre ** Please note that Ekurhuleni Metro Municipality phones do not take voice messages, if the phone rings and goes dead it could mean that the person is on the phone. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer. Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. 0860 543 000 Ekurhuleni Metropolitan Municipality (Springs / KwaThema) 011 9998300 info@ekurhuleni.com Civic Centre South Main Reef Rd Call Center Representative, Pharmacist, Customer Relations Representative and more on Indeed.com They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. Service call centre number. Boksburg: 072 231 … Ekurhuleni Water – 011 999 4158. Ekurhuleni Centre: Address: Corner R51 & Brazil Street Daveyton Tel: 0118459300 Email: Ekurhuleni.GR@unisa.ac.za. Ekurhuleni is building on the region’s long history as an industrial and manufacturing powerhouse to create a Smart City that will underpin the new economic growth trajectory. Real-time call guidance and post call data analytics. Free, fast and easy way find a job of 47.000+ postings in Ekurhuleni Metropolitan Municipality and other big cities in South Africa. Call centre has improved – mayor. About Ekurhuleni Metropolitan Municipality:Ekurhuleni Metropolitan Municipality is a metropolitan municipality that forms the local government of the East Rand region of Gauteng, South Africa. Geography, History & Economy. Call centre has improved – mayor, We use cookies to help improve your experience and to show you relevant advertising. Benoni: 082 908 1681, 011 999 1528/6429. The phone system also does not show the number you are calling from so they cannot call you back. The information does not usually identify you directly, but it can give you a more personalized web experience. Call center agents at work in the call center during an event in Bedfordview in which Ekurhuleni launched the new improved call center, 2 May 2014.Picture: Neil McCartney 0860 543 000 Ekurhuleni Metropolitan Municipality (Brakpan & Geluksdal / Tsakane) 011 9997700 info@ekurhuleni.com Kingsway Av Member of Mayoral Committee for Corporate and Shared Services, Queen Duba said all of these interventions have resulted in an efficient call centre which compares favourably against international best practice and leading private sector companies. If you have service delivery problems or complaints contact 0860543000. Copyright © 2020 Caxton & CTP Printers and Publishers Ltd. Ekurhuleni Call Centre registers one million calls, Boksburg High School appoints new principal, Scribante Golden Walkers Athletic club trip to Rietvlei a success, Laerskool Westwood kondig nuwe leiers aan, Genius hacks to help your baby fall asleep, Workshop tackles challenges found in marriages, 24-hour health-care services open throughout festive season, Know your rights at the roadblocks these holidays, The president’s 10 tips for a safer festive season, ‘Healthy New Year is in your hands’ as president introduces festive season precautions. The Ekurhuleni Metropolitan Municipality’s Services Call Centre number is 0860 543 000. 0860 543 000. call.centre@ekurhuleni.gov.za. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Service call centre number. “Last year Ekurhuleni opened a revamped call centre through which citizens can contact the municipality to report incidents which require attention, including potholes, water leaks, burst pipes, electricity outages and more,” said Gadebe. For case-related inquiries contact below Call Centre numbers: Bloemfontein:0514111780 Cape Town:0214690180 Durban:0313622380 East London:0437115480 Ekurhuleni:0118459080 Emalahleni:0136552680 George:0448057780 Johannesburg:0112205080 Kimberley:0538367380 Klerksdorp:0184874680 START YOUR REVIEW OF Ekurhuleni Emergency Call Center First, your rating here Your review here They may be set by us or by third party providers whose services we have added to our pages. Search and apply for the latest Call centre agent jobs in Ekurhuleni Metropolitan Municipality. Ekurhuleni Metropolitan Municipality (Boksburg / Vosloorus) 011 9995100 info@ekurhuleni.com Trichardts Rd 1459 Boksburg Gauteng Personal Crises. 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